Q1. Do I need a prescription for Valotin products?
Ans. No, all of Valotin products are available to be purchased without the need for a prescription.
Q2. Are Valotin products illegal?
Ans. No, all of Valotin products are legal to buy and use.
Q3. When can I expect to see results?
Ans. Valotin products are made with the highest-quality ingredient formulas to ensure they work to the best of their potential. While many of our customers have achieved great results within their first month of using Valotin products, individual results may vary.
Q1. I have been overcharged for my order
Ans. In the extremely rare event that you feel your total order purchase has been miscalculated and overcharged, we will get to the bottom of this immediately. Please contact our friendly 24/7 support team and we will ensure this is resolved ASAP.
Q2. My credit card is not being accepted
Ans. For your own security, our credit card payment processor requires that all billing and delivery details be correct with full details given in the correct casing. Sometimes customers forget to use the correct casing (UPPERCASE, Mixed Case); please ensure that you do this to avoid payment failures.
Q2. Will I be billed for reoccurring payments after I complete my purchase?
Ans. No. When you place an order with us, it is a one time purchase. You will not be placed into a reoccurring billing or subscription model. We are confident that you will be satisfied with our product, and leave re-ordering in your hands.
Q1. How long does it take for delivery?
Ans. Shipping time can vary between 1-14 days, depending on your shipping option selected when making your purchase. Find out more about shipping options and estimated time of arrival here.
Q2. Do you ship internationally?
Ans. Yes, Valotin has international shipping to 26 countries worldwide. To see if your country is available for shipping, please see the available shipping options in the checkout.
Q3. Can I change my delivery address?
Ans. If you have made a purchase and wish to have your delivery address changed, please get in touch with our support services immediately. Depending on when your order is placed, we may be able to change the address within a few hours of purchase. After this period, it may have already been dispatched from our warehouse.
Q4. I have received the wrong order
Ans. In the extremely rare event that your package arrives and is not exactly what you order, please get in touch with our friendly 24/7 support team and we will get to the bottom of this immediately.
Q1. Where can I speak to a Customer Services rep?
Ans.You can get in contact with our customer support services multiple ways:
Toll free phone: 1-888-455-9995
Live Chat: Speak to a customer services rep on live chat located in the top menu and at the bottom right hand side of your screen